The Journey
I think we can talk about only a few companies that are measured as digital companies! If a company is not in this phase, they are in the transformation, but how can we assess where they are?
The answer is really simple, but it takes some effort:
Assess department by department how much of their tasks spent daily to execute analog repetitive tasks, from sending emails, calculating data repetitively, and doing the same checks on data (like KYC or AML or Fraud) versus how much they spend to find patterns for automation and do the automation.
Check how much effort you spend on these automation efforts compared to the automation of these digital end-to-end processes.
I think when a company sees the final number, it will be a real shock to understand what they expected compared to what is the reality.
I can tell right now, however, if someone thinks they are working sophisticated the reality is different. As Artificial Intelligence (Or IA in Spanish territories) takes place it will be more on the automation part.
So once you see the ratios you can project the company-wide average on the company level as a percentage in the digital journey.
Management responsibility
Sometimes management thinks the digital transformation happens instantly. You just appoint a person, and in the background, it will magically happen. But how many resources (both financial and human) are dedicated to the transformation?
If there is no dedicated team who working on it, it will take decades. The answer is simple why? In most cases, the actual organizational unit is working in an analog structure, which was the heritage of the past decades. You cannot assume those people will instantly learn decades of knowledge while they are running the actual processes and systems.
(I rented the image what was in the men's room of my actual workplace)